Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last Updated: September 21, 2026

This Return, Refund & Exchange Policy applies to purchases made from Kuuul Cow LTD through https://kuuulcow.com.

Nothing in this Policy limits any mandatory consumer right or remedy available under applicable law.

1. ALL SALES ARE GENERALLY FINAL

Unless otherwise required by applicable law or expressly provided in this Policy, all sales are final once an order has been successfully placed and payment has been processed.

Kuuul Cow LTD does not ordinarily accept voluntary returns, exchanges, cancellations, or refunds for:

Change of mind;
Ordering the wrong size, colour, style, or product;
No longer wanting the product;
Accidental or duplicate purchases;
Sale or promotional merchandise;
Digital products that have already been delivered, downloaded, accessed, or otherwise made available, where permitted by law; or
Qualifying purchases associated with promotional giveaway entries.

Customers should review product descriptions, sizing information, order details, pricing, and shipping information carefully before completing a purchase.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, or materially different from the product ordered, please contact:

info@kuuulcow.com

Customers are encouraged to contact us within seven (7) days of delivery where reasonably possible so that we can investigate promptly.

The seven-day period is an administrative guideline and does not limit any mandatory rights available under applicable law.

We may request reasonable supporting information such as:

Order number;
Description of the issue;
Photographs or video of the item;
Packaging photographs; and
Other information reasonably necessary to investigate the claim.

Where appropriate, Kuuul Cow LTD may provide a replacement, exchange, re-shipment, repair, refund, or another remedy required or permitted by law.

3. REPLACEMENTS AND EXCHANGES

Where Kuuul Cow LTD approves a replacement or corrective shipment because an item was damaged, defective, incorrect, or otherwise eligible for a remedy, the replacement is not considered a new purchase.

A replacement, exchange, warranty shipment, or corrective fulfillment order does not generate additional promotional Giveaway entries.

Where Kuuul Cow LTD requires a product to be returned, return instructions will be provided. Customers should not send products back without authorization.

Where appropriate, Kuuul Cow LTD will provide or arrange a prepaid return method.

4. SIZE AND FIT

Customers are responsible for reviewing available sizing information before ordering.

Except where required by applicable law or where the product itself is defective or incorrect, Kuuul Cow LTD does not ordinarily provide returns or exchanges because an otherwise correctly supplied item does not fit as expected.

5. ORDER CANCELLATIONS

Orders generally cannot be cancelled once payment has been processed or fulfillment has begun.

If you contact us immediately after placing an order, we may attempt to stop fulfillment, but cancellation cannot be guaranteed.

If an order is successfully cancelled before fulfillment, any Giveaway entries associated with the cancelled qualifying purchase may be cancelled in accordance with the applicable Official Giveaway Rules.

6. DIGITAL PRODUCTS

Digital products are generally final sale once they have been delivered, downloaded, accessed, or otherwise made available to the customer, except where applicable law requires otherwise.

Customers are responsible for ensuring that the device, software, file type, and other technical requirements are suitable before purchasing a digital product.

Where a qualifying digital-product transaction is cancelled, refunded, reversed, or charged back, any promotional entries associated with that transaction, including applicable digital-product bonus entries, may be cancelled or adjusted in accordance with the applicable Official Giveaway Rules.

7. GIVEAWAY ENTRIES AND TRANSACTION ADJUSTMENTS

Certain qualifying Kuuul Cow LTD purchases may be associated with promotional Giveaway entries.

For the KCG#1 Launch Special, entry allocation, promotional multipliers, bonus entries, rounding rules, Mail-In Alternate Method of Entry, entry adjustments, eligibility, and winner selection are governed exclusively by the applicable Official Giveaway Rules:

https://kuuulcow.com/pages/official-rules

If all or part of a qualifying purchase is:

Cancelled;
Refunded;
Reversed;
Charged back;
Voided; or
Otherwise results in Kuuul Cow LTD no longer retaining the corresponding purchase amount,

the Giveaway entries associated with the affected purchase amount may be cancelled or recalculated in accordance with the Official Giveaway Rules.

A partial adjustment may result in the applicable Giveaway entry total being recalculated based on the remaining eligible purchase amount.

A full reversal may result in all Giveaway entries associated with that transaction being cancelled.

Where a qualifying digital product is fully reversed, applicable digital-product bonus entries may also be cancelled.

The legitimate exercise of a consumer or payment-dispute right does not, by itself, constitute fraud or automatically result in disqualification from a Giveaway. However, promotional entries are not retained for purchase amounts that are ultimately reversed and no longer retained by Kuuul Cow LTD.

If there is any conflict between this Policy and the applicable Official Giveaway Rules regarding Giveaway entry treatment, the Official Giveaway Rules control for the Giveaway-related issue.

8. PAYMENT DISPUTES AND CHARGEBACKS

Nothing in this Policy prevents a customer from exercising lawful rights available through a financial institution, card issuer, payment processor, or payment network.

A payment dispute or chargeback does not automatically constitute fraudulent conduct.

If disputed funds are ultimately reversed or removed from Kuuul Cow LTD, any associated promotional entries may be adjusted in accordance with the applicable Official Giveaway Rules.

Kuuul Cow LTD reserves the right to investigate suspected fraudulent, abusive, duplicated, unauthorized, or fabricated transactions.

9. SALE AND PROMOTIONAL ITEMS

Sale, discounted, clearance, and promotional items are generally final sale except where applicable law provides otherwise.

Purchasing an item during a promotion does not alter a customer's mandatory statutory rights.

10. GIFT CARDS

If Kuuul Cow LTD offers gift cards in the future, gift cards will generally be final sale and non-refundable except where applicable law requires otherwise.

Whether gift-card purchases qualify for promotional Giveaway entries will be determined by the applicable Official Giveaway Rules or promotional disclosure.

11. UNAUTHORIZED RETURNS

Products returned without prior authorization may be refused or returned to the sender.

Customers should contact info@kuuulcow.com before returning merchandise.

12. REFUND METHOD

Where a monetary refund is approved, it will ordinarily be issued to the original payment method unless another method is required or agreed upon.

Processing times after a refund is issued may depend on the customer's financial institution or payment provider.

13. POLICY AVAILABILITY

This Policy is made available to customers before or in connection with completing a purchase through Kuuul Cow LTD.

By completing an order, the customer acknowledges having had an opportunity to review the policies applicable to the transaction.

14. STATUTORY RIGHTS

Nothing in this Policy excludes, restricts, or waives any consumer protection, contractual, privacy, or other statutory right that cannot legally be excluded or waived.