Shipping policy
SHIPPING POLICY
Last Updated: September 21, 2026
This Shipping Policy applies to ordinary customer merchandise orders placed through https://kuuulcow.com.
1. SHIPPING AREA
Kuuul Cow LTD currently ships qualifying customer merchandise orders within Canada, excluding Quebec.
We do not currently accept ordinary customer merchandise orders for delivery to Quebec.
2. STANDARD SHIPPING
Kuuul Cow LTD currently offers free standard shipping on qualifying customer merchandise orders unless a product, promotion, or checkout page expressly provides otherwise.
3. FULFILLMENT TIME
Orders are generally processed and fulfilled within approximately:
2–5 business days
after successful order placement and payment processing.
Fulfillment times are estimates and are not guarantees.
High-volume periods, product availability, technical issues, holidays, or circumstances outside our reasonable control may increase processing time.
4. ESTIMATED DELIVERY TIME
After fulfillment, standard delivery generally takes approximately:
3–7 business days.
A typical overall estimate from order placement to delivery is therefore approximately:
5–12 business days.
These timeframes are estimates only.
5. THIRD-PARTY FULFILLMENT AND CARRIERS
Kuuul Cow LTD may use third-party fulfillment facilities, printing providers, warehouses, postal services, and delivery carriers.
Orders may ship from different fulfillment locations.
Use of a third-party provider does not change the customer's contractual relationship with Kuuul Cow LTD as the seller.
6. TRACKING
Where tracking is available, tracking information will ordinarily be sent to the email address associated with the order.
Tracking information may take time to update after a shipping label is created.
7. SPLIT SHIPMENTS
Products from the same order may occasionally be fulfilled or shipped separately.
A customer will not ordinarily be charged additional standard shipping merely because Kuuul Cow LTD or a fulfillment provider splits an order into multiple shipments.
8. SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Please review the shipping address carefully before submitting an order.
If you discover an address error, contact:
as soon as possible.
We may attempt to update the address, but changes cannot be guaranteed once fulfillment has begun or a parcel has entered the carrier network.
9. RETURNED-TO-SENDER PACKAGES
If a parcel is returned to sender because of:
- An incorrect or incomplete address;
- An unclaimed shipment;
- Delivery refusal;
- Failure to collect a parcel; or
- Another delivery issue attributable to the customer,
please contact Kuuul Cow LTD.
Available options will depend on the circumstances and applicable law.
Additional shipping costs may apply where a new shipment is requested because of a customer-provided address error or failure to accept delivery, except where applicable law requires otherwise.
10. DELAYS
Delivery dates are estimates and may be affected by factors outside our reasonable control, including:
- Carrier delays;
- Weather;
- Labour disruptions;
- High-volume periods;
- Remote-location service limitations;
- Natural disasters;
- Government action; or
- Other transportation disruptions.
If an order appears substantially delayed, please contact us so we can investigate.
11. LOST OR MISSING PACKAGES
If tracking does not update for an extended period or a shipment appears lost, contact:
Kuuul Cow LTD may investigate with the applicable fulfillment provider or carrier before determining the appropriate remedy.
A refund or replacement is not automatically issued before the shipping investigation is reasonably completed, subject to applicable consumer rights.
12. PACKAGES MARKED DELIVERED
If tracking indicates that a parcel was delivered but you cannot locate it, please first check:
- The delivery location;
- Building reception or concierge;
- Household members;
- Safe-drop locations;
- Community mailboxes; and
- Any delivery notice from the carrier.
Then contact us if the parcel remains missing.
A carrier's “delivered” scan does not automatically result in either approval or denial of a claim. Kuuul Cow LTD may investigate the circumstances before determining the appropriate response.
13. STOLEN PACKAGES
Reports of packages believed to have been stolen after delivery will be reviewed individually.
We may request reasonable information necessary to investigate the circumstances.
Available remedies may depend on carrier information, delivery confirmation, the circumstances of the loss, and applicable law.
14. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If merchandise arrives damaged, defective, or incorrect, please contact info@kuuulcow.com, preferably within seven days where reasonably possible.
The seven-day period is an administrative guideline and does not restrict mandatory rights under applicable law.
These claims are also governed by our:
Return, Refund & Exchange Policy
https://kuuulcow.com/policies/refund-policy
15. GIVEAWAY PRIZE DELIVERY
This Shipping Policy does not govern the delivery or fulfillment of promotional Giveaway prizes.
The delivery or fulfillment of the KCG#1 Launch Special Grand Prize is governed exclusively by the applicable Official Giveaway Rules:
https://kuuulcow.com/pages/official-rules
Those Rules contain separate provisions regarding:
- Electronics prize delivery;
- Delivery to eligible provinces and territories;
- Delivery costs;
- Remote and northern locations;
- Bank-draft delivery;
- Winner verification; and
- Prize-fulfillment timing.
If there is a conflict between this Shipping Policy and the Official Giveaway Rules concerning prize delivery, the Official Giveaway Rules control.
16. STATUTORY RIGHTS
Nothing in this Shipping Policy excludes or restricts any consumer right or remedy that cannot legally be excluded.
17. CONTACT
Kuuul Cow LTD
PO Box 51010, London RPO Stoneybrook
London, Ontario N5X 4P9
Canada
Email: info@kuuulcow.com
Website: https://kuuulcow.com